FAQs

FAQs

Membership FAQs

  • We have a membership but didn't register or pay last season. We would like to register for this summer?

    Members not in good standing (neither active or inactive registration in the prior season) must email board@kenmont.com with your request as soon as possible. 

  • We are prospective members and on the waiting list. If there is an opening when will we be contacted?

    We usually start contacting prospective members from the waiting list via email in late February to gauge interest. Once we offer you a membership you will have 4 days to accept or decline.

  • We would like to sell our membership

    Members in good standing with a full membership interest may sell their membership to another family or request that the board repurchase it. There is a one-time transfer fee of $500 that is paid to the board for transfer. A board repurchase results in a $400 refund to the member. You negotiate with the buyer how you wish to arrange how much each party pays. There is NO additional initiation fee for members who receive the transfered membership. Learn more and find the forms to complete your transfer or repurchase requests. 



    Please email  board@kenmont.com with your questions as soon as possible. Please note, we may not be able to accomodate requests received after the registration deadline.

  • When do we need to pay our dues?

    Season dues for renewing active members who wish to stay active or become inactive are due by March 20th.



    Late fees apply after that, and after April 4th you are not guaranteed an active membership for the season.

    Learn more
  • We don't intend to use the pool this summer, how do we register to be inactive?

    You needed to register as inactive and pay the $300 per year inactive fee by the end of the current season's re-registration deadline. (See the FAQ above titled "When do we need to pay our dues?")



    You may only be inactive for 5 seasons, without attempting to re-activate your membership. After 5 years of inactive membership without attempting to re-activate your membership by paying to re-register before the deadline for registration ends, you membership will be forfeited. See next FAQ for reactivation information.

  • How can we activate our membership after being inactive last year?

    You may request to become active for the the upcoming season by registering and paying by the re-registration deadline which is usually late March.



    However, registering as an active member after being inactive does not guarantee active membership for upcoming season.  If space is ultimately unavailable, a refund will be issued less the  current inactive fee of $300 if you wish to remain inactive.

    Register Now
  • We missed the final registration deadline, can we still register?

    If we have not reached the 400 family limit, you will be able to register and you will be assessed a late fee.



    If we have reached the 400 family limit you will not be able to register as an active member for this season. To remain a member in good standing you will be required to register as an inactive member for the season and the following season if space is available you will be able to re-activate your membership prior to new families joining from the waitlist.  



    Please contact board@kenmont.com immediately.

  • When do we need to register for the 2024 season?

    Renewal of your registration for active or inactive status opened February 21. The deadline to register with no fees is March 20. See the complete registration timeline for 2024. 



    People on the waitlist will begin to be offered membership registration as soon as our final deadline to re-register has passed.

  • I forgot my password for MemberSplash

    If you've never logged in or forgotten your password to our new (as of 2024) membership system, go to https://kenmont.membersplash.com and in the login window, click the link at the bottom to retrieve Username and Password.



    You will need to enter the email address of the main account holder.

    Go to MemberSplash

General FAQs

  • How much are guest passes?

    Guests passes are $8 for the 2024 season for a single pass and $65 for a 10-pack. See how many you have and purchase them ahead of time on MemberSplash.

  • How do I buy guest passes?

    You'll need to login to MemberSplash. If you haven't logged in before, or if you forgot your password, click on the link on the login window to retrieve your password. You'll need to enter the email address of the main member.



    Once logged in, go to the Payments dropdown and choose Make a Payment.



    Find the guest passes in the list of available items and select the quantity you want to purchase. Click Next.



    Review your items, enter your credit card information and complete your purchase.

    Buy Now
  • How do I buy replacement key tags?

    We are no longer issuing key tags. We will be asking for your name at the guard gate and will identify you and your family members by the photos you upload to MemberSplash. 

  • Do you have a lost and found?

    Photo of items in our lost and found area.

    All items of an apparent value left behind after the club closes for the day will usually be moved to the “Lost and Found” area – located in the clubhouse.



    The Lost and Found is maintained as a benefit for the membership and at the discretion of the volunteer board. Members and guests assume the risks and responsibilities for any abandoned or forgotten items.



    Periodically during the season volunteers will  sort and dispose of lost and found items. Towels will be donated to local animal shelters and rescues, so know that your lost towel will be helping a dog or cat if you don't retrieve it in time.

  • Can I reserve a tennis or pickleball court?

    Yes! We have a new online reservation system for the tennis and pickleball courts built into our new MemberSplash site. 



    Once you've logged in look for the Reservations dropdown and select Make Reservation.



    Pickleball nets can be checked out from the gate guards. Please set them up carefully, instructions are available in the bag and via a YouTube video here: https://youtu.be/8oNRa53aPng

    Make a Reservation
  • How do I make a reservation for a birthday party or event?

    Reservations for birthday parties or other group events on the club grounds are free for members and should be made at least two weeks in advance.  There is no guarantee that your reservation will be able to be accomodated. Reservations made less than two weeks in advance, may not get a response before the requested event date. 



    There is a limit of 25 attendees and the event duration can be no longer than 2 hours. 



    Learn more about our party policies and submit a reservation request.



    Learn more about paid reservations for the clubhouse in the off season.

    Request a Reservation
  • How does barbecuing work?

    We provide the grills and propane in the picnic area. There are also grilling tools in the picnic area or in the pantry in the clubhouse. 



    Grill Info and Etiquette:

    • You may need to turn on/off the propane tank valve and then turn on the burner. 
    • If the grills are busy, please share. 
    • There are fire kits hanging on the fence behind the BBQs in case of fire emergencies.  
    • If you don't know how to use the grill, ask someone for help!
    • Please check the grease catchers under the grills and empty them into the garbage can if more than half full. This helps keep down on rodents and smells.
    • Please clean the grill grates and surfaces after you use a grill.
    • Turn off the propone tank valve when you are done. This saves propane because it prevents leakage. 
    • Close the grill lid.
  • May I eat on the pool deck?

    Nope! We need to keep the pool deck clean to cut down on rodents and insects that might end up in the pool or underfoot. Please only eat and drink  in the picnic area or in the clubhouse.  And remember: NO GLASS CONTAINERS!

  • Why are the courts closed during swim meets?

    The reason is crowds. The parking lot usually overflows and cars get parked down the street. The club grounds are full of people from all the swim teams. There is just too much going on to also have to manage people not involved with the meet. We hope you understand and can bear with us.

  • How do I apply for a job at Kenmont?

    Lifeguards, gate guards, and onsite pool managers are hired by our pool management company for each summer season. Information about how and when to apply is sent out by email to our email list. The application period typically opens in early January.

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